If torture is what you like, choose MTN

I’ve been through hell and I honestly can’t believe I let myself go through this. Despite having paid my contract to an MTN post-payment account after they couldn’t ”locate” my previous payment, I still have to go through lengthy frustrating processes to have network restored on my device.

I’ve went through condescending emails where I’ve had to verify my identity to 3 different consultants over days before having my query looked at. Once it was, it was flagged as in arrears. Go to the branch? Nope, tried that. I was sat down for an hour and eventually told “my network will automatically come back in 24-48 hours”. This wasn’t the case, alternatively, I got another email asking me to send my email to another consultant who can help. What’s unfortunate is that after I did, the email was flagged as blocked by the receiver.

I write this review standing at an MTN branch, it’s been an hour and 30 and I’m still queuing outside the branch, the people behind me can easily be here for more than 3 hours. This is caused by a “problem with the system” but I’m so curious what caused the last 6 failures to restore my connectivity… So sad