If this matter is not fixed in a jiffy then I, my family members and all my employees are going to cut all ties with MTN

MTNSA is claiming to have champion agents but they kept me on hold for more than 20 munites on 3 consecutive occasions and ended up dropping my calls 2 times. I needed help with R100 airtime that I bought on cellphone banking, charged and sent notification but did not go through to his phone.