1 reviews | Active since Jun 2024
IF THERE WAS A NEGATIVE IT WOULD STILL BE TOO HIGH !!!!
If there was a zero or negative it… If there was a zero or negative it would still be too much for MTN. The worst NETWORK ever. I am with MTN for over 17 years. The service received , constant increase in contracts and paying for a service not received . I have been calling MTN network coverage , 135, going into the store and guess what still no feedback or follow up.. this technician must be crazy busy as my complaint in progress for over a month now. They promised that the manager would get back to me and to no suprise… he’s in progress . I went to the stores and the mangers tells me to call 135, and vice verse. I am paying a lot of money for no service . My phone suppose to run on 5g and I don’t even get LTE.. if not linked to WiFi from A DIFFERENT SERVICE PROVIDER, my phone or rather devices don’t work… it keeps searching for network. I would never recommend MTN to anyone . If your contracts can be cancelled run as fast as you can. The past few weeks all I get is I’m sorry mam.. sorry doesn’t help me as I still need to pay my contracts. A very frustrating situation as I have no clue as to how to move to the next step to solve this issue and then not taking my money for service not provided . It seems like the call centre , stores have no understanding as how to treat a customer . What shocking is the lady asks me to do an early upgrade and trying to insist I take a new package rather than assist me in finding a solution to their poor service .
