IF THE CALL CENTRE IS ON STRIKE HOW DOES THAT BECO

I HAVE BEEN ON THE LINE FOR 2WEEKS TRYING TO GET HOLD OF SOMEONE CAUSE I NEED TO CANCEL ONE OF MY CONTRACTS WITH NO LUCK, I GO TO THE MTN BRANCH @ NEWTOWN I MUST SAY THE LADIES THAT WORKS THEIR HAS ATTITUDE AND IT NOT THE 1ST TIME I EXPERIANCES THAT, THEY NEED SOME SERIOUS CUSTOMER SERVICE TRAINING. SHE WANTS ME TO BRING IN A CERTIFIED COPY F MY ID WHEN I TOOK OUT THESE CONTRACTS I NEVER CERTIFIED ANYTHING WHY MUST I CERTIFY THE COPY OF THE ID NOW? I NEED CONTACT *** TO BE CANCELLED IT WILL EXP END JULY I WILL KEEP THE NUMBER ON PREPAID.YOU DID NOT HAVE ANY HASSELS WITH ME ALL THIS TIME WHEN I WAS A CUSTOMER DONT GIVE ME HASSELS TO JUST CANCEL A CONTRACT.