If I could give them negative stars I would

I am writing to tell you how disappointed I am with your service.

My husband upgraded our phones in 2022. He took out a Hisense H60 5G. Not long after getting it and setting it up, the screen started giving issues. As he was away on training it was difficult to return it to the shop we got it from. I then went to our local branch - In East London - and they refused to take it in as we had gotten it from another branch - Port Elizabeth. My husband then switched the phone off and put it in the cupboard as it was now unusable.

The display keeps going black while you can feel the touch screen vibrate as if it is working.

We spent the last 2 years trying to get this phone fixed. We have contacted almost every MTN branch in Durban and have contacted Hisense directly and no one is willing to assist. In the mean time my Husband is expected to pay each month for a phone HE CANNOT USE.

This service is absolutely appalling. We managed to get a company to "fix" the phone, but the moment we got it back, it did the same thing again.

We have had our contacts with MTN for a number of years, including our childhood (around 20 years) and I have NEVER been treated like this. I have had to fork out THOUSANDS to get him a phone when he is PAYING for a phone her CANNOT FREAKEN USE.

I expect MTN to either refund us for the phone, replace it OR I will instruct my husband to stop the depit order. I am sick and tired of being pushed from pillar to post.

Once this contact is done, mark my words, if nothing is done about this matter, I will be porting my number to Vodacom as their signal in my area is ten times better than the MTN **** we have had to deal with.

I have laid yet another complaint with MTN with NO response for almost 3 weeks now.!