if i could give a lower star review i would

i had recently called in the call center where I wanted change my international roaming, the advisor wanted to confirm me as the account holder I then told her I was not but I do have rights to make any changes on the account she then asked for my ID as I was busy reading it she stopped me and told me to then call back with the account holder I had then asked if we cant get ahold of her at the same time she then said no, and asked me when I was going on my trip I then told her and she rudely told me that I have ample time to call back I then asked to speak to a manager as she was very rude she then said to me that she will not escalate this call as I am not the policy holder I said that that doesn't mater she is rude and I would like to speak to a manager she refused to do so, if this is how you treat your customers then cancel the account