If I could give a 0 rating, I would

In December 2023 I took out the home wifi package for R249. I was asissted by a lady called Shaleen Reddy, who explained ot me that I would be paying a prorata amout of R289.16 which will cover me for the rest of December 2023 and the whole of January 2024. To my surprise, MTN debited R232.93 on the 04 January 2024. When I calle din querying the matter, I was told that I was charged for the router, which is ***** because, according to the website, the router is free.

Nonetheless, I took the same package for my mom on the 30th January 2024 and spoke to the same Shaleen Reddy from the sales department and gave me a proprata amount I am to pay. She again stated that my next debit order will go off in March 2024. I was surprised and told her what happened with the earlier contract I took out. She was appauled and said she, being a slaes agent, is not aware of the hidden costs and, I should be charged for the router because it is free. I sent Shaleen Reddy, as per her request, the invoice I recieved in January for R522.09 and the bank notification I recieved of the debit order amount of R232.93 and she said she will show her manager as they are not aware of such in the sales department.

When I asked her [via email] on the 31st January 2024 of the verdict of my query, Shaleen said I should query it with the billing deaprtment as she cannot do anything about it. Indeed I called the billing department and spoke to Lisa who told me that I was charged the subscription fee, which again is contrary to what I was told when I called in on the 4th January 2024 to query the debit order amount. When I told her that I was ot informed of these charges in sales stage, Lisa told me that the sales people are aware of these and are supposed to inform the clisents in sales stage. She was impatient with me and stated that the call would cut as we were on it for a long time.

I feel that I was misled, deceived and misinformed as I expect the agents to be fami**** with product knowledge and inform the clients accordingly.