IF 0 STARS WERE AN OPTION, THAT IS WHAT MTN DESERVES.

Absolutely appalling service from MTN after being a loyal MTN customer for over 12 years. My cellphone number was part of a business contract under my stepdad's name which needed to be cancelled as the business was sold and the bank accounts were closed. (This itself was a nightmare because for months we tried to change the banking details from the business account to my stepdad's personal account).

We went to Pavilion MTN to cancel the contract and move them onto our own names to keep our numbers, which was fairly seamless. The lady appeared to be helpful and told us that at the end of August, it will be a normal transition to Prepaid and then when we are ready we can go onto our own contract. Well, what the biggest load of NONSENSE!!!!! We were told we HAD to exit the contract and go to prepaid, AND THEN could we only go to contract - not telling us a small key detail that when we exit the contract and go to prepaid - all data, airtime and minutes will be removed from our numbers (myself and my stepbrothers) AS WELL AS having to RICA our numbers. After a day of trying to get my number RICA'd and after calling the MTN Service Centre - Getting told by the prepaid department that this a contract issue, being transferred to contract and being told this is a prepaid issue - I got nowhere and the manager of the service centre was actually useless.

This issue is straight up THEFT from MTN's side as I paid for a product through the contract and purchased additional Data and Minutes in the month and it has been ****** from me.

It is safe to say I will not be staying with MTN - and when I told the customer service manager this - he did not seem to care at all. At least we know they ***** enough in a month to make their products so that is why they do not care that I will be moving across to a new network provider.