IEMI number lost during handover to new insurer

<p>MTN has informed me that the phone they provided me is not on their system. I received it from 14th avenue a long time ago (can't remember dates).</p> <p> </p> <p>I don't keep delivery notes as they are a huge company that should have computerised records of their dealings.</p> <p> </p> <p>I attach the mail conversation here:</p> <p>Hi</p> <p><br />I am getting a little bit irritated that I now need to suffer due to bad admin on your side. </p> <p><br />Please sort this out and get your shop in order so that my phone can be replaced. </p> <p><br />If you change your insurance providers why is this my problem. </p> <p><br />I am taking this further should I not hear anything this week. </p> <p><br />Thanks </p> <p>Sent from my iPhone</p> <p>On 25 May 2017, at 10:39, Clive Robinson ********** wrote:</p> <p><br />Thanks </p> <p><br />Tshepo please sort this out. </p> <p><br />I am going to take this further if MTN cannot do their admin properly. </p> <p><br />Regards</p> <p>Sent from my iPhone</p> <p>On 25 May 2017, at 09:22, Kaylin Leonard ********** wrote:</p> <p><br />Good day Clive</p> <p> </p> <p>Please be advised that Pinnacle Marketing and Monitor Administrator took over MTN insurance on the 05/12/2016 and you replacement was issued prior to the takeover.</p> <p> </p> <p>The previous insurance team issued all replacements through MTN therefore MTN would have record of this device details.</p> <p> </p> <p>I have advised Tshepo of this.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>KAYLIN LEONARD<br />CLAIMS FACILITATOR<br /> <br />F ********** W www.pinnaclemarketing.co.za<br />81B Eden on Bay, Corner of Otto Du Plessis and Sir David Baird Drive,<br />Big Bay, 7441<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />NICHE PRODUCT OFFERINGS<br /> <br /> <br /> <br /> <br /> <br /> <br />This message and information contained in this message is confidential and is intended solely for the addressee. The information is private in nature and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached thereto. Such actions are prohibited and may be ********. If you have received this message in error, please notify us immediately and delete it and all copies from your system.</p> <p>Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, Pinnacle Marketing (Pty) Ltd accepts no liability or responsibility whatsoever if information or data is, for whatsoever reason, incorrect, *******ed or does not reach its intended destination. Any opinion or advice to clients contained in this e-mail is to be read subject to the terms of our engagement. Pinnacle Marketing (Pty) Ltd is an authorized financial service provider FSP No 15017.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> </p> <p>From: Clive Robinson <br />Sent: Wednesday, 24 May 2017 7:13 PM<br />To: Kaylin Leonard ********** />Cc: ********** />Subject: Re: MTNLI ********** - Clive Stephen Robinson - Outstanding Document<br /> </p> <p>Hi<br /> <br />This was an insurance replacement and I did not keep the paperwork. Please refer to your system and sort this out. Was done at 14 th ave <br /> <br />Thanks <br /> <br />Clive </p> <p>Sent from my iPhone</p> <p>On 24 May 2017, at 14:37, Kaylin Leonard ********** wrote:<br />Good day Tshepo,</p> <p> </p> <p>I have followed up on the client’s claim and see that the IMEI number the client is claiming on does not correspond with the system.</p> <p>The client’s claims handler has requested that the client provide proof of purchase for the device client is claiming on.</p> <p> </p> <p>Would you please forward the proof of purchase of below details to the claims handler Hannah Illman ********** for further processing.</p> <p><image003.jpg></p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>KAYLIN LEONARD<br />CLAIMS FACILITATOR<br /> <br />F ********** W www.pinnaclemarketing.co.za<br />81B Eden on Bay, Corner of Otto Du Plessis and Sir David Baird Drive,<br />Big Bay, 7441<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />NICHE PRODUCT OFFERINGS<br /> <br /> <br /> <br /> <br /> <br /> <br />This message and information contained in this message is confidential and is intended solely for the addressee. The information is private in nature and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached thereto. Such actions are prohibited and may be ********. If you have received this message in error, please notify us immediately and delete it and all copies from your system.</p> <p>Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, Pinnacle Marketing (Pty) Ltd accepts no liability or responsibility whatsoever if information or data is, for whatsoever reason, incorrect, *******ed or does not reach its intended destination. Any opinion or advice to clients contained in this e-mail is to be read subject to the terms of our engagement. Pinnacle Marketing (Pty) Ltd is an authorized financial service provider FSP No 15017.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />From: Clive Robinson ********** <br />Sent: Tuesday, 23 May 2017 2:45 PM<br />To: Tshepo Mosielele [ MTN South Africa ] ********** />Cc: Gene Sias ********** />Subject: Re: Insurance Claim<br /> </p> <p>Hi<br /> <br />Please send them what they require. <br /> <br />Thanks </p> <p>Sent from my iPhone</p> <p>On 23 May 2017, at 11:32, Tshepo Mosielele [ MTN South Africa ] ********** wrote:<br />Hi</p> <p> </p> <p>Please try to contact the insurance department.</p> <p> </p> <p>From: Clive Robinson ********** <br />Sent: Tuesday May 2017 11:23 AM<br />To: Tshepo Mosielele [ MTN South Africa ]<br />Cc: ********** />Subject: Re: Insurance Claim<br /> </p> <p>Hi Tsepo<br /> <br />Received the following <br />Dear Clive Stephen Robinson, your MTN insurance claim cannot be processed further as there is missing information which the Insurer requires. A claims consultant will be in contact with you or you may contact them directly on ********** <br /> <br />Please resolve. <br /> <br />Thanks </p> <p><br />Sent from my iPhone</p> <p>On 22 May 2017, at 14:40, Tshepo Mosielele [ MTN South Africa ] ********** wrote:<br />Good Day</p> <p> </p> <p>Please find attached urgent insurance claim.</p> <p> </p> <p>Thank </p> <p> </p> <p>"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "</p> <p><br />“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”<br /><Insurance Claim ********** 696.pdf><br />“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”</p>