CL
Caitlin L
1 reviews | Active since Jun 2014
23 Jun 2015, 09:19
IDIOTS who NEVER fix the INCORRRECT BILLING
We signed an upgraded contract with MTN in January, since then they have been over charging us between R100.00- R300.00 a month, when my contract is suppose to be R189 a month.<br> <br> We have phoned MTN on a few occasions and they told my husband that they have sorted it out, however, this is not the case, when it comes to receiving the account, its always MORE.<br> <br> Can you idiots not fix it right the first time? Why should I be forced to pay more, because you can not sort the issue out? We are losing money because of you.<br> <br> Sort this out.
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MTN South Africa's replyOfficial
05 Jul 2015, 10:11Hello CatieL,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly subscription fee is R199.00, however there is and amount of R52.63 is for a hardware fee that was carried over from Nashua Mobile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly subscription fee is R199.00, however there is and amount of R52.63 is for a hardware fee that was carried over from Nashua Mobile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply05 Jul 2015, 10:11
Official
Hello CatieL,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly subscription fee is R199.00, however there is and amount of R52.63 is for a hardware fee that was carried over from Nashua Mobile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the monthly subscription fee is R199.00, however there is and amount of R52.63 is for a hardware fee that was carried over from Nashua Mobile.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica