1 reviews | Active since Dec 2009
Idiots who haven't a clue!!!
I sent notice to MTN in March 2015 that I was cancelling my 24 month contract at the conclusion of the 24 month contract term, which expired on 4th June 2015.<br> On the 1st June a deduction was made from my business account. I let it go through because MTN had NEVER responded to an enquiry whether the monthly payments were pre-paid or deducted at the end of each month.<br> Then another deduction was made at the beginning of July. I had this deduction reversed and ported the number to Vodacom. At the beginning of August, another deduction was made and reversed. This time I drove through to their service centre in Midrand, waited 25 minutes while the consultants call to MTN was answered, only to be told that I should phone back on the Monday because it was a business account and this department did not operate on Saturdays. I told the MTN person on the call to take a short jump off a high bridge.<br> Today, 6th August I receive a threatening SMS about my outstanding account. I will now compile an invoice of all MY costs associated with the attempted resolution of this account and invoice MTN accordingly.<br> I will also be lodging a complaint with ICASA.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract has been cancelled. The last billing was on
5 June, which is for usage from the 5 May to the 5 June. This is the final invoice and is payable by you. Kindly note that for each returned debit order, there is an administration fee of R11.40 charged, therefore your current balance is R604.30.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract has been cancelled. The last billing was on
5 June, which is for usage from the 5 May to the 5 June. This is the final invoice and is payable by you. Kindly note that for each returned debit order, there is an administration fee of R11.40 charged, therefore your current balance is R604.30.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
