Idiots respond but don't do anything

My original complaint is unresolved and I don't seem to be able to do anything on that thread.

MTN incompetence costing me I am extremely disappointed in MTN having spent hours trying to get some help. I pre-ordered the grey S9 and was supposed to get it within 1-2 days and receive the Gear Fit Pro plus R 500 voucher. Now I have received the wrong colour phone and because MTN took 2 weeks to deliver my phone the promo period has apparently run out for the Gear Fit. I want to know what you are going to give me to make up for your incompetence otherwise I will not renew any of my contracts further?

Official private business reply Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to the online team to contact and assist you.

We can assist you to pass a credit for the R500.00 voucher not received, regarding the gear the sales agent need to assist with the outcome.

Kind Regards,

Alice van der Merwe

Complaints Analyst

3 Apr 2018, 20:06 a month ago

12 Apr 2018, 21:34 a month ago jonathan-manners: What a surprise - MTN promise now for the 3rd time to contact me and for the 3rd time I have received no contact after over a week since this latest reply. No doubt you'll try to contact me after I've moved all of my business to Vodacom wondering why- unfortunately that is too late. 15 years as a loyal customer of yours means nothing to you idiots, goodbye and good riddance.