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erin J
1 reviews | Active since Feb 2014
21 Oct 2015, 10:07
idiots
When I think of mtn I want to scream my headoff! I was billed r539 this month after being told my payments would come from my mtn credit that could not be put into my bank acc. Call centre service even the person that responds to these complaints on hello peter does not know what they are doing!
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MTN South Africa's replyOfficial
21 Oct 2015, 10:33Hello erinrobynj21,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit of R823.97 was Refunded back into your bank account on the 16 September 2015 and that is the reason a debit order went off for R536 on the 20-10-2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit of R823.97 was Refunded back into your bank account on the 16 September 2015 and that is the reason a debit order went off for R536 on the 20-10-2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2015, 10:33
Official
Hello erinrobynj21,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit of R823.97 was Refunded back into your bank account on the 16 September 2015 and that is the reason a debit order went off for R536 on the 20-10-2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the credit of R823.97 was Refunded back into your bank account on the 16 September 2015 and that is the reason a debit order went off for R536 on the 20-10-2015.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,