FS
Feroza S
1 reviews | Active since Jul 2014
03 Oct 2018, 06:56
IDIOTS!!!!!
This Business is pathetic!!! I dont what you guys think of *****ing people's money and only replying to certain complaints!!
Is the rest of paying customers not important! I would love to meet the idiot that runs the complaints department. You *********** idiots seriously needs training. This is my fourth complaint and not idiot has bothered to call or acknowledge me. I regret the day I signed up with you and I surely hope your ****ing network goes down the drain!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Oct 2018, 12:15Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the MTN account numberA***.
The account is in Mr Basheer Sassman name, to give ypu authority to the account the account holder need to write a letter where he gives you permission to the account, both ID copy need to be attached and can be email to *** the access for authority will be granted.
The account billing is higher due to insurance services added, the first invoice when insurance was loaded is prorate billing the next invoice is normal charges for the additional service fee.
Thank you for mentioned to me regarding the second complaint:
Device was sent in for assessment, all assesories for the device was hand in at the Wesgate Mall in Cape Town. When you picked up the device your original charges was not returned and the store handed to you a second hand charger.
We have escalated this complaint to the Regional Store Mangers to intervene with the store to assist you with the original charger received with the package.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Oct 2018, 12:15
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the MTN account numberA***.
The account is in Mr Basheer Sassman name, to give ypu authority to the account the account holder need to write a letter where he gives you permission to the account, both ID copy need to be attached and can be email to *** the access for authority will be granted.
The account billing is higher due to insurance services added, the first invoice when insurance was loaded is prorate billing the next invoice is normal charges for the additional service fee.
Thank you for mentioned to me regarding the second complaint:
Device was sent in for assessment, all assesories for the device was hand in at the Wesgate Mall in Cape Town. When you picked up the device your original charges was not returned and the store handed to you a second hand charger.
We have escalated this complaint to the Regional Store Mangers to intervene with the store to assist you with the original charger received with the package.
Kind Regards,
Alice van der Merwe
Best regards,