GC
Gerard C
1 reviews | Active since Jul 2012
13 Jun 2019, 09:52
Idiot Orginization.
Yet again I have no airtime on my bundle and my calls are cut off, I have lost count of the times I have had to call MTN and get my account reset, the account was set up on a package that has a certain amount of airtime minutes, after those are used up MTN are just supposed to bill me at normal rates and even though this has been set up over 10 times so far they continue to cut me off half way through the month. This company is staffed by idiots and their management can only be rated as imbeciles. It is a better option to bang my head off a brick wall than to talk to the idots answering the phone.
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MTN South Africa's replyOfficial
14 Jun 2019, 09:06Good Day
Thank you for your email.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that your usage limit has been increased from R0 to R250, you will have up to R250 to use once your minutes are depleted and the amount used will be added to your bill/invoice.
Please note your line gets provisioned on the 17th of each month, therefore you currently have R250 that you may use from now until the 17th.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your email.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that your usage limit has been increased from R0 to R250, you will have up to R250 to use once your minutes are depleted and the amount used will be added to your bill/invoice.
Please note your line gets provisioned on the 17th of each month, therefore you currently have R250 that you may use from now until the 17th.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Best regards,
MTN South Africa's reply14 Jun 2019, 09:06
Official
Good Day
Thank you for your email.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that your usage limit has been increased from R0 to R250, you will have up to R250 to use once your minutes are depleted and the amount used will be added to your bill/invoice.
Please note your line gets provisioned on the 17th of each month, therefore you currently have R250 that you may use from now until the 17th.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your email.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Please note that we tried to contact you but unfortunately there was no answer.
Kindly be advised that your usage limit has been increased from R0 to R250, you will have up to R250 to use once your minutes are depleted and the amount used will be added to your bill/invoice.
Please note your line gets provisioned on the 17th of each month, therefore you currently have R250 that you may use from now until the 17th.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Best regards,