1 reviews | Active since Jun 2012
Idiocracy
MTN mobile have to rate as one of the most *********** bunch of useless people on the planet. Last week my wife's mobile number ********** 969 was blocked with the message " service blocked, companion pay as you go not allowed" I visited the MTN store in Tableview 3 days ago and they were perplexed as they had never experienced this fault before. They called MTN and assured me that the service would be reinstated within 24 Hours, not! I sent a complaint on the MTN website contact us and have yet to have a response despite proving to them that I am not a robot. Visited the MTN store in Bayside yesterday and again perplexed, their man Aiden reported the fault Ref no ********** promising re connection within 1 hour, not happening. Revisited today at 11am, Aiden again called MTN HQ and promised it would be sorted in 1 Hour, not hey. I have just called the care MTN customer care centre, kept holding 10 minutes, needed to be transferred to someone senior who was busy so promised a call back, still waiting. It would appear that this simple problem is simply too complicated for MTN to resolve so I will have to refer it to ICASA. Quite astounding how companies who spend millions on on marketing can't look after what they have got!!!!
Good day Chris
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to urgently load CLI, therefore we anticipate a resolution of the issue within the shortest period possible. For the inconvenience as a valued customer, we have credit your account with one months subscription of R478.00.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Chris
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to urgently load CLI, therefore we anticipate a resolution of the issue within the shortest period possible. For the inconvenience as a valued customer, we have credit your account with one months subscription of R478.00.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,