Identity theft/********** contract

I need assist, my Absa account was debit on the 15/01/2021, I do not have any contract with MTN. I called MTN contact center and I was told there’s a contract that was taken in November and December 2020 under the cell number 0****75160. And that I needed to go submit and affidavit at an MTN store in order to get assistance, of which I did, I have been running from pillar to post trying to fix this issue, I’ve submitted my ID and affidavit at MTN shop Campus Square.

I have also went to MTN store again last week, and was told I will get a call back. Till to day no one has gotten back to me. The only thing that they told me was that 5 cellphone contracts where taken and I do not understand how MTN approved a contract without verifying the documents cause even the statement that was submitted was **********, they did not even call the bank to verify the bank statement. Can this matter be sorted asap, cause this really looks like an inside job. You consultants are selling our information. Ref : I *** (MTN shop) No feedback reference number is *** (***** department) No feedback just a lot of ref numbers