Identity Theft - MTN Internet Data Account De*****ed

<p>A forged ID was used to upgrade my MTN internet data account on 14 April 2016 in Amanzimtoti. I learned of it last week, because my cell phone accounts had been suspended due to underpayment and had to pay 1500 Rand at the Cresta store to find out why there was a suspension.</p> <p>I went to the police for an affidavit, then on to the MTN Headoffice in Weltevreden Park. Trevashen Haripersad of the ***** Dept. saw me and explained that this type of ***** happens often. He printed documents of the transaction and delivery in KZN and assured me that an internal investigation would be initiated, my phone lines unsuspended, the overpaid amounts refunded and the account affected by ***** closed immediately. If I needed any supp. documents, I should phone or e-mail.</p> <p>I did both, when the police still needed a copy of the forged ID book and the exact address of the crime in Amanzimtoti to open a case. That's where I got stuck. No reply, no answer.</p> <p>My lawyer checked with credit bureaus. It turned out that MTN had stopped updating my account with Xperion in January 2016. I am disputing no instruction to update the account. I also need supporting documentation regarding the promises, Mr. Haripersad made, the progress of the internal investigation, the exact address of the MTN store in Amanzimtoti and the copy of the forged ID. And PLEASE unsuspend our cell phone lines already, MTN, I have done nothing wrong!</p>