NU
Natan U

1 reviews | Active since Jul 2013

21 Jul 2016, 16:32

Identity Theft, *****ulant account on my name and no one helps

<p>My Wife and i recently app**** for a home loan, upon which time our dredit report shows that my wife has an outstanding account of over R130,000.00. We have gotten an affidavit and reported it at an MTN store in The Grove Shopping Centre in Pretoria where we received a reference number. We were told that we will receive a letter to confirm the account *****ulant in order to clear my wife's name. Till this day we have not received anything. The more we try to get more info, the more they let us "hold" on the phone, and the more we go to their stores, the more they say they cant help us. We have never had and account with MTN, and this shows to prove that we will never get one with them. Ever. At this point we have gotten into contact with our attorney and are preparing to take MTN to court for defamation, amongst others. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply21 Jul 2016, 20:49
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********

NU
Natan U's update22 Jul 2016, 05:41
Reviewer Update

Morning Siphumezo

Please can you send me a contact detail so that my wife can sort this out with you directly?

Please send to **********

Thanks,