Identity theft and MTN

Three months ago, an MTN debit order for R7720 went off my account - despite the fact that I have no contract with MTN. I was, in other words, a victim of identity theft. After three hours on the phone I found someone who gave me an e-mail address and told me to send a copy of my ID and a police affidavit. I duly did. The next month, my account was debited for R7709. Another two hours on the phone trying to get hold of a human being in the right department. This turned out to be a friendly person called Simphiwe Mazibuko, who looked it up and explained that it's odd because the numbers associated with the account had been terminated. Again, I was asked for a police affidavit and a copy of my ID. I sent these to her personal email address. This month, to my astonishment, another R7730 had been deducted. MTN had still not terminated the stop order. I have asked MTN to send me the documentation the person used who opened the ********** account. Nothing. I am starting to understand why MTN was fined in Nigeria and under investigation by the JSE. This is like some kind of nightmare. I will now enlist an attorney and advise anyone in this situation to do the same. MTN won't help you.