Identity Theft

Good day

If I had an option to not select a rating, that would be my choice, as even a 1 is quite generous.

I got a debit order from MTN on 20 February 2018 for the amount of R733.99. this was strange because not only do I not have an MTN simcard, but I definitely don’t have a contract with MTN and have never utilised MTN. Upon calling the customer care line I was advised that I had just upgraded my phone. There is a clear flaw in the process utilized for upgrades and obtaining new clients. How can a new client upgrade, I have never been debited by MTN and there should be no record of my information and yet I was upgraded. I have no MTN simcard, I do not have a new handset from MTN. This is putting a massive dent on my credit record. No feedback is being given, instead I get calls from an attorney's office, requesting I make a payment for something I never app**** for nor received. It's August now and I have not received a call directly from MTN, the last time anything happened was when a request was made for additional documentation to be sent from myself. I requested that someone call me, as I cant get through to the ***** department via the phone, my mails get ignored.

I cannot send my documents to MTN without having spoken to someone. Clearly I have had an instance of identity theft occur and I don't feel comfortable just forwarding my documents, but MTN is not interested. This is not the treatment someone who could be a potential client, i say potential because I have no relationship with MTN.

This is just disappointing...