rT
rachel T
1 reviews | Active since Mar 2011
12 Nov 2015, 10:15
IDENTITY THEFT
My identity was used **********ly and MTN was made aware under cell no *** and i was assured that the account was flagged on the 22.10.2015 to my surprise on the 01.11.2015 the person using my identity **********ly walked in at the glen mall MTN Store and upgraded my contract and the sales person doing this upgrade was not able to pick up the cancellation and the ***** flag done under this number, I have sent an email to [Email Removed] and I was advised the turn around time is 8 hours, I do not have 8 hours this contract needs to be cancelled immediately effective today and cleared with ITC <br> <br> MY CONTACT NUMBER 083 222 ***
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Replies (1)MTN South Africa's replyOfficial
13 Nov 2015, 12:20Hello tsukie,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time, please send to me the affidavit and ID copy for the ***** upgrade done in your name.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time, please send to me the affidavit and ID copy for the ***** upgrade done in your name.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Nov 2015, 12:20
Official
Hello tsukie,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time, please send to me the affidavit and ID copy for the ***** upgrade done in your name.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time, please send to me the affidavit and ID copy for the ***** upgrade done in your name.
Kind Regards,
Alice van der Merwe
***
Best regards,
