rT
rachel T

1 reviews | Active since Mar 2011

12 Nov 2015, 10:15

IDENTITY THEFT

My identity was used **********ly and MTN was made aware under cell no *** and i was assured that the account was flagged on the 22.10.2015 to my surprise on the 01.11.2015 the person using my identity **********ly walked in at the glen mall MTN Store and upgraded my contract and the sales person doing this upgrade was not able to pick up the cancellation and the ***** flag done under this number, I have sent an email to [Email Removed] and I was advised the turn around time is 8 hours, I do not have 8 hours this contract needs to be cancelled immediately effective today and cleared with ITC <br> <br> MY CONTACT NUMBER 083 222 ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Nov 2015, 12:20
Official
Hello tsukie,

Thank you for your post.

We apologize for any inconvenience incurred.

Thank you for your time, please send to me the affidavit and ID copy for the ***** upgrade done in your name.

Kind Regards,

Alice van der Merwe

***

Best regards,