Identity ***** No Support

I am extremely disappointed with the way MTN Group has handled my identity ***** case.

An account was *****ulently opened/used in my name, and despite reporting the matter and requesting assistance, I have received little to no meaningful support. Identity theft is a serious issue that can damage a person’s financial standing and credit record, yet my concerns have not been treated with the urgency or professionalism they deserve.

Instead of helping to resolve the issue promptly, I have faced delays, poor communication, and a lack of accountability. As a customer, I expected MTN to take ***** seriously, investigate thoroughly, and protect individuals whose personal information has been misused.

I strongly urge MTN to improve its ***** response processes and customer support systems. No customer should have to fight this hard to correct a crime committed against them.