IDENTITY ***** WITH CONTRACTS AT MTN - NO HELP RECEIVED

I have logged a ***** case with MTN, a week ago. til date nothing has happened! MTN encourages ***** because it doesn't affect them directly but it affects us the customers. I suspect that Someone from inside (MTN) gave a ********* all my details ( bank acc number, mtn OTP PIN, my profile, ID number) this ********* took out two phone contracts with a monthly fee of R9500. Thanks to my bank FNB they were able to save me. I have not been helped by MTN after constantly calling and following up. These contracts are still pending and showing on my profile. I tried to request for a CALL RECORDING of when this transpired but MTN refuses to provide such info. what is the point of recording us but when we are faced with ***** its impossible to get the recording???

I am seriously ANGRY and at this point i just want to leave this useless network. I have been an MTN customer for 17 years now but i am disappointed and afraid that there are no risk measures in places, they do not comply with POPI. our info easier gets shared. I WANT THAT RECORDING!! of the ********* using my profile, i know your agents are not doing their job.