Identity ***** on my personal account

<p>On Friday 12 May 2017, at about 15h00, I was at work and I received sms notification that my contract had been upgraded and that my personal details amended. I called MTN to advise them that I did no such upgrade, and they were most unfriendly. They reallocted my call and could not provide adequate feedback. Additionally the ********** had managed to delete my MTN call-in pin (although the customer care lady advised this was impossible!!!!) in which I am most concernd about because my bank details lie on MTN's system. I had to re-create a pin and was left with no option but to go in store. I went to the Cresta branch at about 16h15. The same happende in store - they could not assist me until I had a sworn affidiavit in my possession. On 13 May 2017 I received my statement and handed into the store. They recorded it and said they would investigate.</p> <p> </p> <p>I am very concerned how someone can upgrade my contract without FICA documents / my permission and also delete my safty pin on the system. It is most appalling. My husband has been with Vodacom for many years and has never experienced such a matetr (this is my second ***** identity in two/three years).</p>