1 reviews | Active since Jul 2013
Identity *****
<p>I got a call from a law firm this morning in connection with an alleged MTN contract that is arrears. They couldn't provide me any details apart from the amount that is owed. I have contacted MTN service centre and got the contract number and the phone numbers (easy since my ID is the magic key to get the info). The numbers on the contract don’t exist on the MTN network anymore when I tried to call them. The ref number for the support call is ********** 23. The operator then gave me two numbers to contact to get this resolved – ***** ********** 867 and Legal ********** 096. The ***** department can only deal with this if I want to submit a ***** accusation on a MTN employee, they can’t help me if MTN opened a ********** contract with my ID. The number for the legal department don’t even ring. Can you please provide me with the EXACT details on how to get this resolved?</p>
I am not just here to complain and will give credit where is is deserved. Thanks Alice for contacting me this morning to give me the info needed to get this resolved.
I am not just here to complain and will give credit where is is deserved. Thanks Alice for contacting me this morning to give me the info needed to get this resolved.
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Please can you send to me the affidavit and certified clear ID copy confirming that you have never requested or signed for any contract with MTN and that your ID number has been used to open the contract in your name.
My email address: ***.
Once received our ***** department will investigate and finalized the request in +-15 working days, the balance will be reversed owing on the account, the debit order has been cancelled and the account is placed on cash. The MTN account number opened in your name A*** with cell number *** and ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
Please can you send to me the affidavit and certified clear ID copy confirming that you have never requested or signed for any contract with MTN and that your ID number has been used to open the contract in your name.
My email address: ***.
Once received our ***** department will investigate and finalized the request in +-15 working days, the balance will be reversed owing on the account, the debit order has been cancelled and the account is placed on cash. The MTN account number opened in your name A*** with cell number *** and ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for the compliment. We will resolve this for you.
Best regards,
Thank you for the compliment. We will resolve this for you.
Best regards,