Identity *****

My number was removed from the Network on the 22nd November 2024. Someone *****ulently made a sim swap from one of MTN Stores, and ported my number to CellC. When I contacted MTN, I couldn't get through to "135" little did I know that my number has been removed from the Network. Then I tried their customer care email, the first response was so dismissive, they said "you have ported your number to CellC hence you have been removed from the Network" (Kholofelo Seloma) my first contact. I rep**** to the email now asking her who ported my number, because I didn't request for my number to ported to CellC. Emails back and forth not getting the worst service from MTN CUSTOMER CARE, I decided to call CellC and that's where I got my answers from. That my number was definitely ported to them, still no communication from MTN. CELLC told me to get my number reversed I need to provide them with an Affidavit and ID copy so that they could block the number and reverse the porting and it was done. They told me MTN needs to sort it out further from their site. That's where I learned that the was identity ***** that occurred from an MTN Store. MTN still has not reverted to me on what transpired. Today 02 December 2024, I went to Jabulani Mall for sim card assistance, the service was shocking, had wait almost 2.5 hours with no solid assistance,the lady just dialed customer care number and handed me the phone without listening to query, she made me read the email correspondence and my Affidavit to. First customer care consultant, when asked for the supervisor or manager, she put me on hold for over 10mins and cut off the call. 2nd consultant did the same and she even insinuated that it is not MTN's fault that someone committed *****ulent activity on my number but my fault, saying they did their due diligence so it might be someone I know. And they are not going to assist me if I don't pay for the new sim card, the level of rudeness and unprofessional services she gave was disgusting to the list. When I asked for her name and that she direct my call to her superior, she put me on hold and disconnected the call. The worst service ever that I received from MTN especially when dealing with Identity *****.