1 reviews | Active since Jun 2016
ID *****
<p>hi, I recently had ID ***** against my name at MTN. Somebody used my ID number to upgrade my contract which I had actually previously cancelled.....I went to MTN to report this and an investigation began which according to the consultant at MTN Somerset Mall would only take 72 hours...I finally received a call from MTN over a week later to confirm the cancellation, which according to me is pretty poor service!! If this wasn't bad enough I was made to visit the branch once again to cancel my "new " contract. This obviously was a waste of time and effort and no urgency was shown at all by MTN. I hope someone is held accountable for commiting this *****. Please let me know if you think this is good service?</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The upgrade has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The upgrade has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
If the upgrade has been cancelled, how am I able to post a reply to this message (i.e. Still have Internet access with this SIM card)? Also why did I have to dispute the ********** debit, why did mtn not reverse it as I requested?
If the upgrade has been cancelled, how am I able to post a reply to this message (i.e. Still have Internet access with this SIM card)? Also why did I have to dispute the ********** debit, why did mtn not reverse it as I requested?