ID *****

I have been a victim of ID ***** with MTN. The lawyers contacted me about an overdue acc which I had no knowledge of. I contacted MTN and they advised on the process to follow where I need to supply certain docs. I did that and they promised me that after the investigation I would be supp**** with certain info as well as a letter on a company letter head confirming that ***** occurred in my name and they will remove my name in regards to the debt. They have completed the investigation but now they are not keeping to their end of the deal. They don't reply to any emails and when they do they refer me to department to department. I need the letter as I need to protect myself from future ***** and proof for myself that the matter has been solved.<br> <br> As they do not communicate with me I don't know if I will be getting the letter of not. Are they still working on it or do they need more stuff from me. <br> <br> Poor communication and this is dragging on for long and I provided them with what they requested in time without delay. <br> <br>