RR
Renita R
1 reviews | Active since May 2015
24 Jan 2019, 12:13
ICS/Credit Bureau Reflection
Could someone from your credit management team kindly contact me as soon as possible? I paid the balance in full and finished my contract in May 2017, I sent a clearance letter as well to ********** confirming that the account has been paid in full. Yet, when I was at the bank earlier I was told that it is still reflecting on my credit profile as me owing MTN money. I need this cleared up ASAP!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Jan 2019, 08:42Good day Renita,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a request has been forwarded through to our legal department for urgent assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a request has been forwarded through to our legal department for urgent assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jan 2019, 08:42
Official
Good day Renita,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a request has been forwarded through to our legal department for urgent assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a request has been forwarded through to our legal department for urgent assistance. You will be contacted within 48 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
RR
Renita R's updateReviewer Update
31 Jan 2019, 14:14It has been more than 48 hours (about 77 hours, actually) and I am still waiting. I am sure your team is very busy and I can understand that, however, I would appreciate it if someone could kindly contact me urgently. I have sent an email yesterday afternoon (no response), a message on Facebook (no response) and on here (no luck here either).
RR
Renita R's update31 Jan 2019, 14:14
Reviewer Update
It has been more than 48 hours (about 77 hours, actually) and I am still waiting. I am sure your team is very busy and I can understand that, however, I would appreciate it if someone could kindly contact me urgently. I have sent an email yesterday afternoon (no response), a message on Facebook (no response) and on here (no luck here either).