TZ
Themba Z

1 reviews | Active since Sept 2018

04 Sept 2018, 12:59

ICS/ credit bureau

Good day

Please send me a settlement letter as i do not have an active account with MTN as it shows on my credit report (trans union) It shows an account number A ********** and A ********** back in 2010 which are no longer active

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Sept 2018, 11:07
Official

Good day Themba

We understand your dilemma and I look forward to assisting you with answers to your matter.

We have escalated your matter to our credit management team,who liaises with the ITC and Transunion bureaus.

We will urgently contact you with feedback

We apologize for the inconveniences.

Warm regards

Mazwi Zuma

Complaints Management team.

MTN South Africa
MTN South Africa's reply06 Sept 2018, 07:22
Official

Good day Themba

We have sent an instruction to MBD to ensure files are closed and an instruction has been sent to the credit bureaus to update the profile for the both account.

Warm regards

Mazwi Zuma

Complaints Management team