Icompetent consultant

I called in the call center expecting to get a better service that am paying for but I got the worst service.<br> <br> I wanted to change my debit order date due to the fact that I got a new job and am getting paid on a different date than the previous employer. The consultant told me that the department where they work with debit orders is closed so she cant help I must call after 48 hours. As a client I expect a consultant to send email or to write a note on the system regarding my query that to be told to call again and my debit order must run on the 25th and there wont be any funds in my account.