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Howell F

1 reviews | Active since Mar 2009

09 Feb 2018, 06:49

ICASA reference numbers *** + *** - Charged for cancelled service since 2016

Good morning Alice Van Der Merwe. Please note that I have already logged a complaint with ICASA – Reference numbers ICASA- ********** + ********** . I have proof that I was still charged for the BIS service from Oct 2016 (MTN account statements) -01/10/2016 - BLACKBERRY INTERNET SERVICE HIGH - 51.75 -01/11/2016 - BLACKBERRY INTERNET SERVICE HIGH - 45.39 -01/12/2016 - BLACKBERRY INTERNET SERVICE HIGH - 45.39 -01/01/2017 - BLACKBERRY INTERNET SERVICE HIGH - 51.74 -01/02/2017 - BLACKBERRY INTERNET SERVICE HIGH - 51.74 -01/03/2017 - BLACKBERRY INTERNET SERVICE HIGH - 51.74 -01/04/2017 - BLACKBERRY INTERNET SERVICE HIGH - 51.74 -01/05/2017 - BLACKBERRY INTERNET SERVICE HIGH - 51.74 -01/06/2017 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/07/2017 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/08/2017 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/09/2017 - BLACKBERRY INTERNET SERVICE HIGH - 51.74 -01/10/2017 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/11/2017 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/12/2017 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/01/2018 - BLACKBERRY INTERNET SERVICE HIGH -51.74 -01/02/2018 - BLACKBERRY INTERNET SERVICE HIGH -51.74 The above totals to an amount of R866.89 which I was wrongfully charged. I want this amount + interest to be refunded to me immediately I am awaiting your favourable response Regards HP Fransch

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HF
Howell F's update09 Feb 2018, 11:58
Reviewer Update
No apologies from Mtn as expected - please confirm the total amount to be credited and please also confirm no payment is due on my account this month. The next payment is due 20 March 2018 as the full amount of R1319 was supposed to be credited to my banking account and not R864 Refer email communication below............... -------------------------------------------------------------------------------------------------------------------------- From: Patience Moloko [ MTN South Africa ] ********** Sent: 08 February 2018 08:18 AM To: Fransch, H. (Howell) ********** Cc: ********** *****gwa Manala [ MTN South Africa ] ********** Alice Maholeho [ MTN Resources ] ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT Good morning Kindly note that Banking indicated the money will be in your Bnk tomorrow, we will keep updating you Kind Regards, Patience Moloko Supervisor: Retentions & Winback ********** From: Fransch, H. (Howell) ********** Sent: Tuesday, 06 February 2018 6:35 AM To: *****gwa Manala [ MTN South Africa ] ********** Patience Moloko [ MTN South Africa ] ********** Alice Maholeho [ MTN Resources ] ********** Cc: ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT Good morning Please credit the full amount as was agreed with Alice Please advise when I can expect this credit into my banking account Regards HP Fransch From: *****gwa Manala [ MTN South Africa ] ********** Sent: 05 February 2018 03:49 PM To: Fransch, H. (Howell) ********** Patience Moloko [ MTN South Africa ] ********** Alice Maholeho [ MTN Resources ] ********** Cc: ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT Good day Mr Fransch Please note that the credit was done on 02-02-2018 and your invoice was billed on 01-02-2018 as a result the credit has already covered the R455.56 invoice leaving the account with a credit balance of R864.43 which we will refund Kindly advise if you are okay with this NB: if we credit the entire amount you will still have to pay the February invoice, if not you won’t have to. Your next payment will be in March 2018 We await your response Kind Regards, *****gwa Manala Retentions & Winback Agent **********