AB
Anton B

1 reviews | Active since Mar 2016

01 Mar 2016, 19:41

IA AAam begging you PLEEEASE HELP ME!!!

The level of customer service I have received from MTN Tygervalley and the MTN area manager Mr. Theo Albertus is by far the worst experience I have ever had with any company in my entire life. I'm not exaggerating, throwing a temper tantrum or even trying to get attention with the above statement. I really do mean it. The level of service I have received from MTN Tygervalley, it's store managers and area manager is (the worst I have ever had). The \go to hell\" attitude of the MTN staff is something so out of the ordinary that I latterly feel as if I will not be able to convey my experience using mere words. I am literally dumbstruck. I want a sit down meeting with a very high ranking MTN employee please and would very much appreciate it if this can be arranged as soon as possible. Please understand that a mere phone call from the MTN customer care centre will not suffice. I mean it when I say I want a (sit down) meeting with a very high ranking MTN employee to discuss in detail what I have experienced. Thank you. "

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2016, 14:12
Official
Hello Anton Brink,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from one of our stores. Kindly note that we have escalated this matter to the store management for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng