NS
Ntombizodwa S

1 reviews | Active since Jun 2019

05 Jun 2019, 16:04

I wouldn't advise anyone to take up a contract with MTN, if you want a peace of mind stay away

Mxm! I'm fed up with Mtn, this is the first and the last time I'm signing up for anything with them. Im having trouble with mtn (menlyn) . I signed a contract for 40GB but instead I got 10GB and I've been following up and complaining for the whole of last month but they keep on telling me to wait and then on top of that they charge me a lot of money that doesn't even make sense. When I went there to apply for the data Sim they told me I wouldn't have to pay for anything, I kept on checking with this Prince guy but said no don't worry we don't need anything this month and then he needed the Sim money, I understood and paid anyway. He's even started ignoring my calls now just to show that actually he doesn't give a **** about my situation, I'm really drained right now. Mtn service is disappointing really. I been calling the store with my own airtime the whole month until it ran out, called Costumer care and tried then on Fb as well still useless. I'm even out of ideas now but yesus! Ntlo! I'll make it a point I always sing about your messed up service to save people from the stress and costs I had. My dad once had a problem with them and I thought it was a mistake but it turns out we were wrong because now I'm hearing stories from a lot of people. Mtn should take their costumers serious.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Jun 2019, 10:45
Official
Good day Ntombizodwa

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.


Please note the package has been corrected and the applicable discounts app****. This month's invoice is correct. We are in the process of reviewing your last month's invoice as it was not correct. We will revert to you.

Warm regards,
Mazwi Zuma
Complaints Analyst