I would rate you a zero if i could
<p>I hope this is read by someone who actually does their job at MTN.</p> <p>I made payment arrangements to go into the store and make a cash payment on my MTN bill since I had changed my banking details. I did as I had promised (Unlike MTN) and my bank account was still debited.</p> <p>3 weeks have gone by and I still have not been refunded. (Mainly because the consultants and management keep blaming each other for not capturing the request correctly). I have dealt with long calls to the MTN centre which I had to make (20minute calls @ a time)</p> <p>I have been promised that management would get back to me and surprise surprise im still sitting without feedback</p> <p>I call in and hear "Oh God" by the consultant cos she is obviously frustrated with me.</p> <p>Well guess what, I am also terribly frustrated with MTN and their ****ty service.</p> <p>Customer service is obvioulsy not important to you.</p> <p>Here are my references: 241 963 641</p> <p> ********** </p> <p>I am waiting for someone to call me and it better be good news and not the same old dumb excuses.</p> <p>I am not explaining what happened again. I have explained it about 5 times. Everytime I call in I am speaking to a different person and I have to keep explaining myself and then I am told that it would be escalated. The amount of times I have been told that it was going to be escalated- it should be with your CEO now.</p> <p> </p> <p>I do not care about your internal processes, its your mess..FIX IT</p> <p> </p> <p>DO YOUR JOB, DONT MAKE EMPTY PROMISES</p> <p> </p> <p>Oh and just by the way please dont offer services that do not work.</p> <p>firstly i am unable to buy airtime and convert to data for two reasons:</p> <p>Either i load airtime and when i convert i am told that i have insufficient airtime (eventhough i just loaded airtime)</p> <p>OR if for eg i load R30 airtime i am left with 50c because R29.50 is automatically reserved for data.</p> <p>You are just robbing me all around.</p> <p> </p> <p>i promise that i will be posting on hello peter every single day until i get my money back.</p> <p> </p> <p> </p> <p> </p>
Still no feedback. Are you guys waiting for when it is convenient for you? which is apparently the 20th , your invoice date.
I'm still waiting for your call centre manager from Durban to give me feedback. This was meant to be given to me last week.
Also Felicia (JHB call centre) and her manager have not bothered to contact me eventhough Felicia knew I was furious yesterday.
Your service is pathetic. I can see customer satisfaction is not important to you. A manager from any other company would be on the phone minutes later contacting their member to try and assist and resolve the members issue.
Do you not have an SLA to contact your members via social media? Do you not have an SLA for the amount of time it takes you to give your member feedback especially during an escalation?
I would like my calls to your call centre "pulled" so that I can send through to the Ombudsman as you are wasting a lot of my time. All communications recorded on your systems as well as this would include your consultants names and all my interactions with the useless MTN team :)
Still no feedback. Are you guys waiting for when it is convenient for you? which is apparently the 20th , your invoice date.
I'm still waiting for your call centre manager from Durban to give me feedback. This was meant to be given to me last week.
Also Felicia (JHB call centre) and her manager have not bothered to contact me eventhough Felicia knew I was furious yesterday.
Your service is pathetic. I can see customer satisfaction is not important to you. A manager from any other company would be on the phone minutes later contacting their member to try and assist and resolve the members issue.
Do you not have an SLA to contact your members via social media? Do you not have an SLA for the amount of time it takes you to give your member feedback especially during an escalation?
I would like my calls to your call centre "pulled" so that I can send through to the Ombudsman as you are wasting a lot of my time. All communications recorded on your systems as well as this would include your consultants names and all my interactions with the useless MTN team :)
Sir/Mam
I paid cash and then you decided to debit me. So basically i paid twice. You charge us a month behind,thats your choice. Then you take the extra cash you have received from me and decide to put it into my MTN account rather than refunding me.
I swear its like you arent paying attention to what i want.
You do not have a right to just decide to keep my money for a month. That cash was allocated for something else , but hey you are MTN after all and you will do what you want regardless of what your customer wants.
No wonder you are where you are.
Thats the money i wanted back...it is my money.
Do not tell me that there is nothing owed to me.
I see you have made an executive decision to ignore my request and pay the bill i was only meant to pay tomorrow.
I month and you still couldnt do your job....
I would like to know what process should be followed to cancel my debit order with you since MTN does not know what they are doing....
Sir/Mam
I paid cash and then you decided to debit me. So basically i paid twice. You charge us a month behind,thats your choice. Then you take the extra cash you have received from me and decide to put it into my MTN account rather than refunding me.
I swear its like you arent paying attention to what i want.
You do not have a right to just decide to keep my money for a month. That cash was allocated for something else , but hey you are MTN after all and you will do what you want regardless of what your customer wants.
No wonder you are where you are.
Thats the money i wanted back...it is my money.
Do not tell me that there is nothing owed to me.
I see you have made an executive decision to ignore my request and pay the bill i was only meant to pay tomorrow.
I month and you still couldnt do your job....
I would like to know what process should be followed to cancel my debit order with you since MTN does not know what they are doing....