I would like my number back. Number lost due to incompetence

Exstremely bad service from the MTN Shop, Generaal Hertzog street, Three Rivers, Vereeniging.

My personal number *** was ported from Vodacom to MTN as an effort of my previous employer to get me a contract phone for work. My employment has now ended with my previous employer, and thus the contract was subsequintly cancelled by said employer, although a very clear request was given to Natania van der Merwe at the MTN shop to have the number returned to pay as you go so I would not loose the number.

It has been 2 week now, and all Natania van der Merwe +***2 from MTN has done is blocked me on her whatsapp. She never gives feedback. She rarely makes an effort. Is this all of MTN, or only one bad apple?

I would like my number back please. I am without service now because of this, so I can only be reached on email on ***