TS
Tamsin S
1 reviews | Active since May 2015
13 May 2015, 09:17
I wish I had never opened an MTN Contract
I am very unhappy with the service I have received from MTN since I upgraded my contact at the end of 2014. I signed up for a top up package and requested that a limit be put on my account. I was assured that this meant that once my minutes run out, I would need to buy airtime. I have now had my services suspended for the third time because I have supposedly exceeded my credit limit. I do not make enough calls in a month to even come close to finishing my 100 minutes and I have a limit on my account that prevents me from exceeding my 100 minutes limit. I am finding this very frustrating!
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MTN South Africa's replyOfficial
14 May 2015, 09:40Hello TSP2810,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. Your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. Your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 May 2015, 09:40
Official
Hello TSP2810,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. Your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. Your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***