1 reviews | Active since Jun 2014
I wish I could express the amount of disgust!!!!!!
I've been in a fight with MTN now for a few months already. My airtime keeps on disappearing at an alarming rate (Almost R50 a month), despite the fact that I'm connected to Wi-Fi the ENTIRE DAY AND my cellular data is turned off and I've made no calls to anyone. At the moment I'm holding for 20 MINUTES TO REACH A CONSULTANT TO UNDERSTAND WHAT'S GOING ON. I've made it very clear that this wasn't the first time this has happened. I spoke to a person named Sivuyili and he assured me my airtime will be returned to me...I've had no feedback from anyone concerning this matter and all the while I'M STILL LOSING AIRTIME!!! MTN I CURSE THE DAY I EVER OPENED A CONTRACT WITH YOU! <br> P.S. I'm still holding, going on 25 minutes now.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that once the data bundles are depleted on your account, you are then charged from your airtime balance. If the cellular data is switched off and you have the option for Wi-Fi assist on, if there is poor Wi-Fi connection then the phone would automatically utilize cellular connection to connect to apps and initiate updates. Kindly check under the settings how updates and applications make use of internet connections on your device.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that once the data bundles are depleted on your account, you are then charged from your airtime balance. If the cellular data is switched off and you have the option for Wi-Fi assist on, if there is poor Wi-Fi connection then the phone would automatically utilize cellular connection to connect to apps and initiate updates. Kindly check under the settings how updates and applications make use of internet connections on your device.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***