I will take this case further with MTM

I went to the bank and the lady helping mentioned to me that my MTN account is in arrears. I told her it'd impossible, my account has been paid and closed since December 2024. I have proof that I cancelled my contract and insurance on the phone. I went to MTN in store, and all the lady could tell me is to follow complaining procedure and call customer care. I did this and talked to multiple people to who i explained that i paid in December and everything is supposed to be sorted. All they can tell me is that "it doesn't show on their side". I asked them to please then give me a email or number to where i can send the proof....no one can help me.

According to me, I don't owe MTN money, and they haven't once contacted me in this 6 months to tell me that i owe them money. They've just been adding my insurance money to the money i apperently owe then every month on the 17th?????? The insurance that i CANCELLED 6 MONTHS AGO????

The problem is on their side and they only give me the option to pay the outstanding money!!! Which I will not do, because i paid and cancelled everything in last year. I don't owe them anything and if their staff is not able to do their work properly, maybe fire some of them instead of trying to overcharge and ***** from their customers. No one was at all helpful and now i have to pay a huge amount just to prevent my credit score from crashing because of MTN WHO DOESN'T HAVE THEIR STUFF TOGETHER.

I PAID 6 MONTHS AGO I CANCELLED EVERYTHING!!!

WHY DO I STILL OWE MONEY IF THE PERSON WHO WAS SUPPOSED TO DO THEIR JOB ON YOUR SIDE, DIDN'T?!?!