1 reviews | Active since Dec 2017
i will never insure or open a contract with MTN EVER
I lost my phone in November the 25th, i submitted all the claim documents however nothing has been done and no one has the decency to even provide me with substantial feedback regarding my claim. I pay them every month for what? for this painful rather disturbing experience. MTN service is frustrating and horrible I mean its been more than a month without a phone yet your money is deducted monthly. I will never renew my contract with MTN and I would not encourage anyone to associate themselves with this horrible network that has given me a headache since November.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team