I will never be back

<p>I never thought i'd see the day i was appalled by the service i received after i just praised your good services on the 13th of July. My phone was due for an upgrade end of July which i didnt. i carried on paying for the contract without the phone. 25/08/2016 Nonhlahla called me giving me some sweet deal which i said to her as long as she doesnt upgrade my phone i dont mind paying the +-R50 cheaper. About 2 days later i started getting smses of a resent upgrade to my phone, then i got a call from (RTT couriers) want to verify the delivery address then i knew something was wrong because i did not agree to that. I called 808 on the 29/08/2016 and spoke to Khumbelo Dzege who sent an email to the ********** dep on my behalf ref ********** 29, i advised on the same mail on the 30th that i'm still receiving update smses. On the 1st Sep Neo Omphemetse Chuma responds asking for a certified copy of my id which i sent back on the 13th due to an OP i had i was booked off and i advised that on my email response date 05/09/2016. I asked for feedback on the 19 Sep, no response and again on the 2rd Oct. I called 808 again on the 3rd and spoke to Manelisi Booi who sent another mail to the ***** dep ref ********** 93 to which still no one has called me to update me on the matter and how far the matter is. I reported the issue less than 5 days later over a month now and nothing has been done to give me peace of mind on this account. I short paid last month waiting for things to be resolved, Saturday i settled the account so its not in arrears. I cant believe after being a loyal customer for almost a decade this the thanx i get. With everything going on with MTN the least you can do is be attentive and respectful towards your customers stand out from the rest then just maybe we would remain loyal to you. Here i am suffering while Nonhlahla reaps the fruits of the mess shes caused on my account. You probably even nicely paid her comission for a wrongful sale she made, no where is she penalised for her actions but i must sit here and BEG YOU TO GIVE ME ATTENTION yet you expect my Money every month. Can someone please attend to this matter and fix it!! i do not DESERVE THIS.</p>