1 reviews | Active since Jul 2015
I was treated like dirt by the staff!
Today, on 3 December 2014 I was treated to the worst client service I have ever encountered in my life! Going in to the branch of MTN in the Waterfall Mall in Rustenburg to do an upgrade on my contract I was greeted with disdain and utter disrespect by one of the sales consultants. I was not greeted in any way, shape or form! I have been a loyal customer of MTN for over 5 years and this is the worst service I have ever seen! The consultant in question, Thato, was very unhelpful, disrespectful and answered all my question with sarcasm and contempt! Not only was she very nasty, she also proceeded to be disrespectful to my elderly mother who has been all so MTN client for more than 15 years! She talked down towards me and made me out out as fool in front of the whole branch! When asked about her details she was very hesitant and only gave her name and declined all other information! I am deeply disgusted as I have never had this experience with an MTN consultant! As the client I expect a modicum of decency as that is the way I treated her!! This is disgusting and disrespectful and I demand action be taken towards her!
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with MTN Waterfall Mall and the consultant Thato for the process to be handled on a internal investigation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with MTN Waterfall Mall and the consultant Thato for the process to be handled on a internal investigation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.