ME
Merinda E

1 reviews | Active since Oct 2016

14 Dec 2016, 10:39

I was spot on. Not surprised.

<p>So! Again nothing changed. I got a sms from MTN thanking me again for purchasing data......this after you phoned me and stopped this 'service' which I have not requested nor needed because of my contract with you and then you have the audacity to tell me that you can only pay back money owed to me (if there is any money according to you) for the past six months because the rest is ARCHIVED........on an open contract?! I still cannot use mms....please resend settings for this. Then atleast I can view my statement......if nothing else.....Please again dont get too offended because of this problamatic client's lack of understanding and intollerance.....20 months!!!!!!!!!</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Dec 2016, 17:24
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

kindly be advised that self service option have been removed and the credit R129.00 has been adjusted into your contract account on the 09/12/2016,mms settings have been sent if prompted for pin is 1234.

warm regards

mike

REQ:***