SM
Siamisang M
1 reviews | Active since Jul 2012
30 Jan 2016, 13:13
I was put on the wrong upgrade package
I upgraded my contract on 29/01/2016 to the 36 month iPhone 6s 16GB contract on MTN Choice 200. I asked to be put on the MTN Choice 100 contract. I've called the Brooklyn store several times today - no answer. I eventually spoke to someone named Given who promised to get the responsible person (Gugulethu) to call me back and correct this. Still no response and no assistance from 808 either. Bad Upgrade Service!!
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MTN South Africa's replyOfficial
01 Feb 2016, 10:12Hello siamisang,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter has been escalated to management of the store. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter has been escalated to management of the store. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply01 Feb 2016, 10:12
Official
Hello siamisang,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter has been escalated to management of the store. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter has been escalated to management of the store. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***