1 reviews | Active since Feb 2017
I was Overcharged
I have signed a contract with MTN where my monthly subscription would be a set R158 yet last month i was charged R450 Upon taking out this contract i was told that my monthly premium would be a fixed amount and once i reach my monthly limit it would get cut yet i was charged for " out of rate bundles" Upon querying this with MTN i was told that there is no limit set . They have sent through a query on behalf of me and the only feedback i got was to say that there was out of bundle fees charged and they did not query the fact that i was told my premium wouldn't change and no follow up from that . If my data or airtime was finished on the phone then it would not allow me to browse or make calls so how was i charged "OUT OF BUNDLE RATES" !!!!!!!!!!!!!!!!!! I am furious with the service i got from the call center as they speak down upon you as if you have no idea how data works . If i don't have data and i cannot load a page to browse ,how could i have been charged and for what ?
Good day Naushaad,
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have investigated your complaint and the resolution of it is that we will be crediting your MTN account with the extra charges. This will be updated on your next invoice.
Reference: ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Naushaad,
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have investigated your complaint and the resolution of it is that we will be crediting your MTN account with the extra charges. This will be updated on your next invoice.
Reference: ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,