I WAS MISLEAD INTO TAKING A 24-MONTH HOME ROUTER WITH NO INTERNET COVERAGE AT MY AREAD MALICIOUSLY BY AN AGENT NAMED PRIMROSE MAKHERA, NOW I’M STUCK WITH NO ASSISTANCE FROM MTN BUT CALLS REQUESTING THEIR MONEY, FOR WHAT!!????

I’m so upset about the ill-treatment I’ve been receiving from MTN! I was called by a lady called Primrose Makhera in the telesales department offering me a home router late last year around September/October, I didn’t mind at the time because I was on the market for such. The lady had told me that there was internet connection/coverage for their service where I stay after she asked where I stay and searched and said we good to go. A day later I received the router and 2 SIM cards (I didn’t opt for 2 sims but she had double closed me cynically). First day it looked like everything was okay up until the second day when I had no internet connection and gave them a call stating my case. After several attempts of not getting assistance on the phone I got an agent who listened to my query and advised that there is no coverage at my area after they discovered that Primrose had listed a location in Umlazi under my account (however I stay in Gauteng) and she maliciously did that just so it could show that I had coverage and so the system could continue with the application (and I find that *****ulent by all means), only to find that this is a 24 month contract and I asked HOW COULD I POSSIBLY PAY FOR SOMETHING I WONT BE UTILISING!???? They said there’s nothing they can do and that I should contact the cancellation department, I did that immediately and trust me these people don’t take calls!!!! I went to a branch in Carnival city and they told me they can’t cancel as it is a 24 month contract but were able to take back their router and gave me some IRM number as reference, spoke to an agent and stated my case while I was at MTN mall @Carnival and they said they’d escalate the issue and asked for the IRM number and acknowledged that the router was no longer on my side. That did not help because to date I’m still receiving calls and SMSs of my MTN bills and calls from COLLECTIONS DEPT requesting me to pay and I keep asking HOW THE HELL DO I PAY FOR A SERVICE I CANNOT UTILISE!!!!???????

Does this even make sense?? That agent made me take a 24 month contract for something that she knew very well wasn’t gonna work for me but because of her selfishness and sales target pressure, she put me in this situation. My credit score is even declining because of this stupid situation I was put in and @MTN South Africa is not doing anything to help but request payments from me, FOR WHAT!!!??????????