I was given a wrong contract package

Good day<br> <br> I have had a terrible experience with MTN. I took a contract phone on the 1st of November 2015, and they put me on a wrong package, open line instead of a top-up. I requested that they change this package urgently so i can be able to load my own airtime and data. The lady said to me that it has been changed to a top-up. I still couldnt load airtime, so i phoned the customer care line and was advised that I am still on an open line package. So, not only were they ***********, but they also **** to me. <br> <br> The call centre said they will change it but it will take 2 to 72 working hours, and that was Wednesday the 11th of November. I have not had any response until now. Best part now is that my number is totally blocked, when i try to call it, it says the number is not available on the mtn network. <br> <br> I want to take legal actions against mtn. Please advise how i go about this. I have legal aid on standby. <br> <br> Thanks a mil.