nM
nishal M
1 reviews | Active since May 2012
18 Oct 2015, 18:08
I WAS GIVEN A REFERENCE NUMBER FOR NOTHING
I WAS GIVEN REFERENCE : REQ:*** BY Nompumelelo REGARDING MY COMPLAINT ABOUT MY CORPORATE CONTRACT WHERE I WAS OVER CHARGED AND TO DATE NOBODY HAS BOTHERED CONTACTING ME!!!<br> <br> IS THIS THE POOR SERVICE THAT MTN GIVES THEIR CLIENTS.<br> <br> I PAID AN EXCESS OF R2000.00 AND HALF THAT NEEDED TO BE REFUNDED TO ME BUT MTN DOES NOT CARE ABOUT THE CONSUMER AND DOES NOT WISH TO INVESTIGATE.<br> <br> I CONSTANTLY SAY THAT I SHALL REPORT WITH THE OMBUDSMAN BUT GIVE YOU GUYS A CHANCE TO SORT OUT THE PROBLEM, BUT NOBODY DOES THAT.<br> <br> PLEASE SEE TO THIS AS URGENT OR I WILL NOW BE FORCED TO REPORT YOU GUYS ON THIS MATTER.<br>
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MTN South Africa's replyOfficial
19 Oct 2015, 15:22Hello nishal84,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply19 Oct 2015, 15:22
Official
Hello nishal84,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has investigated the request and that you have received the 23 % for the corporate discount.
As per the billing department the monthly service fee discount for R86.55 (vat not included passed on the June 2013 invoice is wrongly capture by the system) and the system fixed the package for the subscription fee to be R40.35 Vat not included.
Note that the 23% discount do not included the data usage only for calls. On the June invoice for 2013 you have been billed for extra data usage and content usage that is not part of MTN subscription fee.
The account balance is now R 865.52, the 23% discount do not apply here anymore due to contract expired in May month.
The 865.70 is for calls, data usage for the September invoice. This charges if from 11-8-2015 until 11-9-2015.
Kind Regards,
Alice van der Merwe
***