I was FICA-ed by MTN

Lost my mobile … bought replacement … then the hassles began. Bought new nano SIM card at MTN Canal Walk from Shogan … “It will take about an hour to activate” … next day still not live so back to the store … “There’s a FICA problem, will lodge enquiry” quoting reference and also gives me his personal mobile number … next day still nix … call his mobile … he tells me he’s on leave! Never calls back to report on status quo … Jump to this morning … still no service so I call him again … on voicemail … leave a message … to date he’s never called back (probably basking in the sun somewhere). Not wanting to go all the way back to Canal Walk (far from where I live) I visited the St Peter’s Square, Observatory, Cape Town branch and what a pleasure … dealt with Maggie who chop-chop had me reconnected Is it girl power or wot that makes women so much more efficient? Thanks Maggie (and supervisor Liesel) for turning a b-a-d experience into a much better one. (It was never a FICA problem after all!)